On Wed, Jan 7, 2015, at 05:50 PM, Marcus Denker wrote:
On 06 Jan 2015, at 15:13, MartinW <wm@fastmail.fm> wrote:
Whenever I reply to an issue or resolve an issue, everybody gets automatically removed from "assigned to this issue" and I am set as the only one the issue is assigned to.
Is this intended?
I just entered a new bug (https://pharo.fogbugz.com/f/cases/14679/Fix-layout-glitch-in-FileDialogWindo...), then it is assigned to everybody. After i resolved it as "fix review needed" it gets automatically only assigned to me. But exactly now it should be assigned to everybody, so that someone can review it? Or do i misunderstand the mechanism?
For me the whole âto whom the issue is asking toâ is confusing, too. I think that the issue is always assigned back to the âownerâ after every step.
So, the idea here is pretty simple: when you resolve a case, the person who opened the case should be the one to decide whether you *actually* fully handled their issue, because *they're* the one who reported it in the first place. If they agree, they close it. If they don't agree, they reopen it. If you've ever had to deal with a major company's help desk helpfully "resolving" your issue while you can still trivially reproduce it, you'll appreciate why FogBugz works this way by default. But many open source projects don't quite work that way. If Pharo's one of them, just change away from FogBugz' default workflow to one that's more to your choosing. An Administrator just needs to click on Settings -> Workflow, find the relevant workflow, and change what happens to assignment when a case is resolved. You can pick "-- No Change --", or "Everybody", or a specific user, or a virtual user, or whatever you feel is appropriate. You can even vary this by the type of thing getting resolved, so if e.g. you feel that features should resolve to Everybody, but bugs should resolve to the original reporter, you can easily make that distinction. Hope that helps. --Benjamin (Note that, regardless of whether you alter the workflow or not, if you just want to make a comment, you should simply "Edit" the case. This will allow you to leave a note without altering who it's assigned to or its resolution state, which should leave it assigned to "Everybody".)