Fwd: startup error in windows 10
Hi, Any idea? It seems related to an error calling Cairo library. Hilaire -------- Message transféré -------- Sujet : startup error in windows 10 Date : Sun, 27 Jan 2019 23:53:36 -0700 (MST) De : d_koticha [via Dr. Geo Forum] <ml+s996172n4025532h46@n3.nabble.com> Pour : Hilaire Fernandes <hfern@free.fr> I Installed Dr Geo and used it few times before November 2018. after updating windows 10 in January 2019 the app doesn't display drawing area. it loads but shows a red screen with some code and a cross. screen shot is attached. error.jpg <http://forum.drgeo.eu/file/n4025532/error.jpg> ------------------------------------------------------------------------ If you reply to this email, your message will be added to the discussion below: http://forum.drgeo.eu/startup-error-in-windows-10-tp4025532.html To start a new topic under Dr. Geo users, email ml+s996172n4023913h57@n3.nabble.com To unsubscribe from Dr. Geo Forum, click here <http://forum.drgeo.eu/template/NamlServlet.jtp?macro=unsubscribe_by_code&nod...>. NAML <http://forum.drgeo.eu/template/NamlServlet.jtp?macro=macro_viewer&id=instant...>
To provide the best chance for someone to help, can you provide: * base Image version * vm version * systeminfo.exe (stripped of personally identifying data) * with dates added to hotfixes from ( https://www.tenforums.com/tutorials/5472-view-windows-update-history-windows... ) * video info from (wmic path win32_VideoController get /all /format:htable
c:\temp\graphics.html)
cheers -ben On Tue, 29 Jan 2019 at 00:28, Hilaire <hilaire@drgeo.eu> wrote:
Hi,
Any idea? It seems related to an error calling Cairo library.
Hilaire
-------- Message transféré -------- Sujet : startup error in windows 10 Date : Sun, 27 Jan 2019 23:53:36 -0700 (MST) De : d_koticha [via Dr. Geo Forum] <ml+s996172n4025532h46@n3.nabble.com> Pour : Hilaire Fernandes <hfern@free.fr>
I Installed Dr Geo and used it few times before November 2018. after updating windows 10 in January 2019 the app doesn't display drawing
area. it loads but shows a red screen with some code and a cross. screen shot is attached.
error.jpg
I asked the user to send me the PharoDebug.log to have a more accurate feedback: http://forum.drgeo.eu/file/n4025537/PharoDebug.log Of course I should make him to test with a newer VM to see if the problem is gone, but it is a bit more complicate. Are the video info necessary? The image world starts just fine. Hilaire Le 28/01/2019 à 23:34, Ben Coman a écrit :
To provide the best chance for someone to help, can you provide: * base Image version * vm version * systeminfo.exe (stripped of personally identifying data) Â Â * with dates added to hotfixes from (https://www.tenforums.com/tutorials/5472-view-windows-update-history-windows...) * video info from (wmic path win32_VideoController get /all /format:htable >> c:\temp\graphics.html)
-- Dr. Geo http://drgeo.eu
Hilaire, do you have an URL so I can download the exact same thing that users has? I'm also on Windows 10. I'll try to run in dev mode and see what happens! On 2019-01-29 14:27, Hilaire wrote:
I asked the user to send me the PharoDebug.log to have a more accurate feedback:
http://forum.drgeo.eu/file/n4025537/PharoDebug.log
Of course I should make him to test with a newer VM to see if the problem is gone, but it is a bit more complicate.
Are the video info necessary? The image world starts just fine.
Hilaire
Le 28/01/2019 à 23:34, Ben Coman a écrit :
To provide the best chance for someone to help, can you provide: * base Image version * vm version * systeminfo.exe (stripped of personally identifying data) Â Â * with dates added to hotfixes from (https://www.tenforums.com/tutorials/5472-view-windows-update-history-windows...) * video info from (wmic path win32_VideoController get /all /format:htable >> c:\temp\graphics.html)
-- ----------------- Benoît St-Jean Yahoo! Messenger: bstjean Twitter: @BenLeChialeux Pinterest: benoitstjean Instagram: Chef_Benito IRC: lamneth Blogue: endormitoire.wordpress.com "A standpoint is an intellectual horizon of radius zero". (A. Einstein)
On Wed, 30 Jan 2019 at 03:28, Hilaire <hilaire@drgeo.eu> wrote:
I asked the user to send me the PharoDebug.log to have a more accurate feedback:
http://forum.drgeo.eu/file/n4025537/PharoDebug.log
Of course I should make him to test with a newer VM to see if the problem is gone, but it is a bit more complicate.
Are the video info necessary? The image world starts just fine.
Maybe not critical. Just trying to get coverage. If two people download the same binary and get different results, then its something different in the environment and a matter of carving up that space looking for patterns. I've seen graphics issues arising only on specific video cards before. cheers -ben
Hilaire
Le 28/01/2019 à 23:34, Ben Coman a écrit :
To provide the best chance for someone to help, can you provide: * base Image version * vm version * systeminfo.exe (stripped of personally identifying data) * with dates added to hotfixes from ( https://www.tenforums.com/tutorials/5472-view-windows-update-history-windows... ) * video info from (wmic path win32_VideoController get /all /format:htable >> c:\temp\graphics.html)
-- Dr. Geo http://drgeo.eu
Le 31/01/2019 à 01:58, Ben Coman a écrit :
Maybe not critical. Just trying to get coverage. Agree If two people download the same binary and get different results, then its something different in the environment The situation is a bit different. According to the user description, Dr. Geo was working on his Windows 10 host until he proceeded on a system update this January. and a matter of carving up that space looking for patterns. I've seen graphics issues arising only on specific video cards before.
I did not receive yett the supplementary info from the user. Best Hilarie -- Dr. Geo http://drgeo.eu
participants (3)
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Ben Coman -
Benoit St-Jean -
Hilaire