Hi,

Regardless of the crash, the code should have been preserved through the .changes file.
They can attempt to replace the image file with a clean one, and apply those changes
(a window should open on startup, otherwise it's accessible through left click in world -> code changes)

Pierre

On 06/03/2020 17:57, Richard Kenneth Eng wrote:
I have an emergency. One of my JRMPC teams says they can't open the image. They get a long error message that begins with:

Exception code: C0000005
Exception addr: 000000000041FB6B
Access violation (read access) at 0000000000000007
RAX:0000000032700000 RBX:0000000000000000 RCX:0000000000000000 RDX:0000000000000000
RSI:000000000322f4c0 RDI:000000000322f4f0 RBP:0000000006d04a90 RSP:0000000000b8f9b0
R8 :0000000000000001 R9 :0000000031825990 R10:0000000000000000 R11:0000000000b8f8e0
R12:0000000020d00000 R13:feffffffffffffff R14:00ffffffffffffff R15:0000000000000000
RIP:000000000041fb6b EFL:00010246
FP Control: 0000037f
FP Status: ��00000000
FP Tag: �� �� 00000000


Crashed in the VM thread


They didn't do a backup, so have they lost their code? Is there any way to recover?

Thanks,
Richard